Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share feedback on a Canadian casino brand? This page explains the best way to reach us and what you can expect once you do.
How to reach us
The quickest way to contact the Online Casinos Canada team is by email at [email protected]. Whether you're asking about how we arrived at our payout rankings, flagging an outdated bonus term, or reporting a broken link, send us a message and we'll get back to you as soon as we can. We read every message that comes in, though response times can vary depending on volume.
What we can help with
- Questions about how a specific casino was rated, including payout speed, banking options or licensing
- Corrections — bonus terms, wagering requirements and payment methods change often, and we rely on reader tips to keep pages accurate
- General feedback on the site, its rankings or its content
- Media or partnership enquiries related to the site's coverage of Canadian online casinos
For questions specific to an actual casino account — deposits, withdrawals, verification or a closed account — you'll need to contact that operator's own support team directly, since we don't hold any customer data or manage player accounts ourselves.
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't process withdrawals, verify your identity with a casino, resolve a dispute over a bonus, or access your player account. If you're having a problem with a specific brand, the fastest route is always that casino's own live chat or support email, since they're the only ones with visibility into your account.
If a gambling-related issue is affecting you or someone close to you, our Responsible Gambling page has practical guidance and support resources, and is a better starting point than a general contact form.
Before you write in about payouts
Since payout speed is central to how we rank casinos on this site, we get a fair number of questions about withdrawal times, banking fees and processing limits. A few things help us answer faster:
- Tell us which casino and which payment method you used — CAD e-wallets, bank transfers and cards can all move at different speeds even at the same casino
- Mention whether your account was already verified, since unverified withdrawals almost always take longer
- Let us know roughly when the withdrawal was requested, so we can check whether it falls outside the timeframe the casino advertises
This kind of detail also helps us keep our reviews current, so future readers get accurate information rather than a bonus offer or payout estimate that's since changed.
Learn more before you get in touch
Many common questions are already answered elsewhere on the site. If you're weighing up which brand to join, our reviews of options like Cashed, SlotsGem and WinnerIsland cover bonus terms and payout expectations in detail. If your question is about how we work rather than a specific casino, our About Us page explains our approach, and our Terms and Conditions page covers the rules governing use of this site.
Getting in touch, step by step
If you're not sure where to start, here's a simple way to structure your message:
- State the casino name and the topic — bonus terms, payout speed, licensing, or general feedback
- Include any relevant dates or screenshots that support your question
- Let us know if you're a player, an operator, or a journalist, so we can route your message appropriately
We can't promise a specific response time, but clear, detailed messages are always easier for us to act on quickly.